Service Lines

• HEALTH LINE
  8000 50 50
  Your Personal Medical Guide
  Our Health line is available free of charge to all our clients insured under the Medisyn Health Plan of GRAWE. It provides medical guidance on a 24/7 basis.

• ROAD ASSISTANCE LINE 
  8000 40 40
  Everywhere, by your side
  Accident care, Road Assistance for all drivers insured with GRAWE.

• CUSTOMER SERVICE DESK
  T: +357 22 896 000 / F: +357 22 896001
  E: [email protected]
  Working Hours: 

  Monday	08:30-13:30
  Tuesday	08:30-13:30   15:00-17:00
  Wednesday	08:30-13:30
  Thursday	08:30-13:30   15:00-17:00
  Friday	08:30-13:30

Information Concerning the Insurance Policies

Important information regarding the regulations applied by the Company to the various terms of its Investment Insurance Policies for the year 2025. According to the terms of the contract, the Company reserves the right to revise the following regulations during the year.

1. Premium Payment Grace Period

After the payment of the first premium, the Policyholder is entitled to a grace period of thirty (30) days from the due date of each subsequent premium without incurring any surcharge. During the grace period, the Policy remains valid; however, if an insured event occurs during this period, all overdue premiums will be deducted from the benefit payable.

If the Policyholder does not settle the overdue premiums within the grace period, then, depending on the terms specified in each individual Policy:

A. The Policy may automatically terminate

· if the Policyholder has not paid the premiums for a specific period as stated in the Policy, and/or

· if the Policy has not acquired a Surrender Value

· if the Policy has acquired a Surrender Value but that value is less than €35

B. The overdue amount may be settled through Automatic Premium Loan

If the option of Automatic Premium Loan is provided by the terms of the Policy and provided that the Policy has acquired a Surrender Value exceeding any outstanding amounts owed to the Company plus the premium due, the Company will pay the premium with an interest-bearing loan secured by the Surrender Value of the Policy Units. The interest rate is set at 4% annually with semi-annual compounding.

C. The overdue amount may be settled through Automatic Premium Payment by Unit Redemption

If the option of automatic premium payment is provided by the terms of the Policy and provided that the Policy has acquired a Surrender Value equal to or greater than the installment due after deducting any amounts owed to the Company, then the installment will be automatically settled through redemption of the corresponding units.

D. The Policy may be converted into a Paid-Up Policy

If the option of automatic conversion into a Paid-Up Policy is provided by the terms of the Policy and the Policy has acquired a Surrender Value that is less than the installment due (after deducting any amounts owed to the Company) but greater than €35, then the Policy will automatically be converted into a Paid-Up Policy without further premium payments.

2. Minimum Premiums and Capital per Basic Insurance Plan

3. Payment of Additional Premiums

The Company has not set a maximum for Additional Premiums. The minimum additional premium is €350.

There is no restriction on the frequency of additional premium payments.

The investment rate of each additional premium is specified in the Policy Table.

A fee of €20 is charged for each payment to cover administrative costs of Additional Premiums.

4. Policy Amendments

The coverage amount and premium cannot be lower than the minimum amount set by the Company from time to time.

5. Processing Fees for Reinstatements and Amendments

As an exception, the Company will not impose any such fee for the year 2025.

6. Fee for Issuance of Policy Copy

A fee of €17 applies for issuing a Policy copy.

7. Partial Surrender Value

• If more than two partial surrenders are made between two successive anniversaries, a fee of €35 applies.
• Each partial surrender must be at least €75.
• Each partial surrender may not exceed 80% of the Policy’s Surrender Value.
• After a partial surrender, the remaining value must not be less than €200.
• The coverage amount is proportionally reduced, but not below €1,000.

8. Fund Management Charge

The Fund Management Charge is calculated and imposed at each Valuation Date and does not exceed (Z/365) × x% of the Fund value (Z = days between consecutive Valuation Dates). The rate (x%) is set by the Company, with a maximum of y% annually. This fee is in addition to expenses related to Fund assets as described elsewhere. The percentages differ per Fund, shown below:

9. Fund Options

A. Change of Fund Allocation for Future Premiums

Effective from the first premium due after receipt of the signed request at the Company’s Head Office. The first change is free; subsequent changes within the same policy year incur a €35 fee each. Maximum 4 changes per year; at least 2 months must pass between changes. Change into Safety Fund is not permitted.

B. Transfer of Existing Units (Reallocation)

The Policyholder may transfer Units between Funds at any time by written request, if the Policy is in force or Paid-Up. The first transfer is free; subsequent ones cost €35 each. Maximum 4 per year; at least 2 months between changes. Transfers into Safety Fund are not permitted. Transferred units must be at least 10% of the total allocated units.

C. Change to Life Cycle Mechanism

Can be exercised anytime by written request. Maximum 4 per year; at least 2 months between changes. No fee for transfers into/out of Life Cycle. If chosen, all existing and future premiums must be allocated to Life Cycle.

10. Policy Administrative Charges

Administrative charges are as follows:

Investment Plans: €77.57 annually (for 2024), except GRAWE Provident Plus which is €34.00.

The charge increases by at least 1.5% every April.